We offer the following information required for the processing of the ARTERO Machine Warranty.
- All ARTERO Machine are guaranteed against manufacturer's defect for a period of 1 year from the date of purchase.
- Machine are satisfaction guaranteed for the full cost of the machine for a period of no longer than 14 days from the date of purchase.
- Machine must be returned to ARTERO SG along with a copy of the purchase receipt. Acceptable returns include unopened and undamaged product only. Any returns that are damaged, dropped, misused, mishandled, abused or otherwise uncared for will be rejected.
- Machine that have any anomalies or malfunction during the first 14 days of use will be replaced with a new unit. Those that exceed the 14 day cut-off will be repaired. ARTERO SG reserves the right to replace or repair machine as required. Warranty includes spare parts & labor should a repair be required.
- All machine are to be sent to our service center. If the machine is covered under our warranty, a new or repaired unit will be replaced at no cost. If the unit is out of warranty, then all repair charges are to be paid by the customer.
- Our warranty does not cover normal blade wear & tear or cord damage caused by usage or machine mishandling, attachments, hoses, carbon brushes, etc.
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Our warranty will be deemed null & void if the machine:
* Has been treated carelessly
* Has been used improperly
* Has been used with an incorrect supply voltage
* Has been used with accessories produced by any unauthorized company
* Blade has been attached to the clipper (X-Tron & Spektra models) incorrectly damaging the anchoring system. To avoid this problem please change the blade only while clipper is set on the "10 blade" setting (see instructions included with the clipper
ARTERO Machine Warranty (12 months Carry-In Warranty and 14 days 1 to 1 Exchange)
- Trimmers
- Clippers
- Blowers
- Tables*
- Bathtub*
- 12 Months Carry-in Warranty period from date of purchase*
- Manufacturer warranty only covers manufacturing defects.
- Manufacturer warranty does not cover any damage caused by negligence or misuse.
- Receipt of purchase must be shown.
*warranty for ARTERO Sprinter Trimmer [M622] is only valid for 6months.
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Additional Warranty:
- ROCKET + EXTREME 2M Blowers include an additional 3 months warranty.
100% ARTERO Guarantee (14 days 1 to 1 exchange)
- Applicable within 14 days from date of purchased.
- Only applicable for products with defects caused by faulty materials and/or workmanship.
- Subject to availability.
- Exchange is limited to one (1) time only.
- All exchanges must be carried out at the ARTERO X-Perience Showroom to ensure the replacement meets your satisfaction.
For all warranty-related enquiries, customers are required to contact our support team via:
Customers must provide photos or videos of the product for preliminary advice and inspection.
If the issue cannot be resolved after assessment, our specialist will advise the customer to visit us for repair or exchange.
Note: An appointment is required prior to the visit.
Assessment by ARTERO Specialist
Lead time: 7-10 days, depending on the situation
Free assessment for products under warranty.
An assessment fee of $44* applies
*Payment must be made upon appointment confirmation
*Excluding replacement parts
*All Items with or without warranty must be carry in for assessment
*Onsite warranty is available for Electric Table and Bathtub with
at a service fee of $80, subject to slot availability.
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Please contact our Customer Service Hotline to book a repair appointment @ 80104424
ARTERO X-Perience Store
3016, Bedok North Avenue 4,
#06-08, EASTech, Singapore 489947
ARTERO Singapore Technical Service
3018 Bedok North St 5
#01-40 EASTLink Singapore 486132
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